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FinTech GitOps CI/CD - Безопасность и Compliance

Версия: 1.0
Дата: Январь 2026
Целевая аудитория: CISO, Security Team, Compliance Officer, AML Team, Аудиторы


Содержание

  1. Регуляторные требования
  2. Безопасность инфраструктуры
  3. Управление доступом
  4. Защита данных
  5. Аудит и логирование
  6. Compliance процедуры
  7. Incident Response

1. Регуляторные требования

1.1 PCI DSS (Payment Card Industry Data Security Standard)

Требования применимые к нашей инфраструктуре:

Requirement 1: Install and maintain firewall configuration

Реализация:

  • VLAN сегментация с firewall между зонами
  • Deny all, allow explicitly policy
  • Quarterly review firewall rules
  • Все изменения правил через Git (audit trail)
  • Automated compliance scanning

Audit trail:

  • Все изменения firewall rules в Git commits
  • Who, when, why documented
  • Change approval через Pull Request process
  • Automated testing перед применением

Requirement 2: Do not use vendor-supplied defaults

Реализация:

  • Все пароли уникально генерируются при установке
  • Default admin accounts disabled или удалены
  • Минимальная длина пароля: 16 символов
  • Password complexity: uppercase, lowercase, digits, special chars
  • Rotation policy: 90 дней для administrative accounts

Хранение паролей:

  • Docker Swarm Secrets (encrypted at rest)
  • HashiCorp Vault (опционально для более сложных сценариев)
  • Никогда в Git repositories
  • Никогда в environment variables в открытом виде
  • Никогда в configuration files в открытом виде

Requirement 3: Protect stored cardholder data

Применимость к инфраструктуре: Инфраструктура сама не хранит карточные данные, но должна обеспечить:

  • Encryption at rest для всех databases
  • Secure transmission (TLS) между компонентами
  • Access control к application databases
  • Audit logging доступа к sensitive data

Реализация:

  • PostgreSQL Transparent Data Encryption (TDE)
  • LUKS encryption для disk volumes
  • TLS 1.3 для всех inter-service communication
  • Certificate management через automated renewal
  • Key rotation procedures

Requirement 6: Develop and maintain secure systems and applications

CI/CD Security:

  • Mandatory security scanning в pipeline
  • SAST (Static Application Security Testing) через SonarQube
  • DAST (Dynamic Application Security Testing) для web apps
  • Container vulnerability scanning через Trivy
  • Dependency checking через OWASP Dependency-Check
  • Fail pipeline если critical vulnerabilities detected

Patch Management:

  • Security patches применяются в течение 24 часов для critical
  • Weekly patching window для non-critical
  • Automated vulnerability scanning infrastructure
  • Tracking через Jira/ServiceNow tickets

Requirement 10: Track and monitor all access to network resources

Logging Requirements:

  • Все administrative access logged
  • Failed login attempts logged
  • Access to cardholder data environment logged
  • All privilege escalation logged
  • Logs tamper-proof (write-once storage)
  • Logs retained минимум 1 год, immediately available 3 месяца

Our Implementation:

  • Centralized logging через Loki
  • Audit logs separate от application logs
  • Immutable storage (append-only)
  • 7 years retention для compliance (FinTech requirement)
  • Real-time correlation and alerting
  • Daily log review для critical systems

Requirement 11: Regularly test security systems and processes

Testing Procedures:

  • Quarterly vulnerability scans (external vendor)
  • Annual penetration testing
  • Monthly internal scans
  • Continuous automated security testing в CI/CD
  • Change detection monitoring

1.2 GDPR (General Data Protection Regulation)

Right to be Forgotten:

Infrastructure Support:

  • Ability to identify все данные конкретного user
  • Automated deletion procedures
  • Verification deletion завершен
  • Audit trail deletion requests

Implementation:

  • Database soft-delete with flag
  • Hard-delete procedures после retention period
  • Backup handling (encrypted, time-bound retention)
  • Log anonymization для long-term storage

Data Minimization:

  • Collect только necessary data
  • Purpose limitation enforcement
  • Storage limitation policies
  • Regular review stored data

Infrastructure Measures:

  • Не логировать PII без necessity
  • Mask sensitive data в non-production environments
  • Separate storage для PII data
  • Access control по принципу need-to-know

Data Breach Notification:

  • Detection в течение 24 часов
  • Assessment impact в течение 48 часов
  • Notification regulator в течение 72 часов
  • User notification если high risk

Our Capabilities:

  • Real-time security monitoring
  • Automated breach detection
  • Incident response playbooks
  • Pre-prepared notification templates
  • Tracking системы для deadline compliance

1.3 Локальные FinTech Регуляторы

Общие требования:

  • Данные должны храниться в jurisdiction
  • Physical server location documented
  • Data sovereignty compliance
  • Cross-border data transfer restrictions

Our Approach:

  • Все сервера в локальном ЦОД
  • Нет cloud dependencies (data не уходит за границу)
  • DR site также в jurisdiction
  • Contractual agreements с ЦОД providers

Financial Transaction Logging:

  • Полная audit trail для всех transactions
  • Non-repudiation через digital signatures
  • Immutable logs
  • Long-term retention (7-10 years typical)

AML (Anti-Money Laundering) Support:

  • Transaction monitoring logs available
  • Customer due diligence data accessible
  • Suspicious activity report generation
  • Real-time alerts для unusual patterns

Our Infrastructure:

  • Logs retention 7 years минимум
  • Audit API для AML team access
  • Real-time streaming к AML systems
  • Tamper-proof storage

2. Безопасность инфраструктуры

2.1 Network Security

Network Segmentation:

Benefits:

  • Limit blast radius при compromise
  • Different security controls per zone
  • Easier compliance demonstration
  • Simplified audit scope

Implementation:

  • Dedicated VLAN per zone
  • Firewall между каждой VLAN
  • No direct routing between VLANs (must go through firewall)
  • Each VLAN has own subnet

Firewall Configuration Management:

  • All rules defined в Infrastructure as Code
  • Version controlled в Git
  • Changes через Pull Request процесс
  • Automated testing перед применением
  • Quarterly review unused rules

DDoS Protection:

  • Rate limiting на application level
  • Connection limits per source IP
  • Traffic shaping priorities
  • Blacklist известных bad actors
  • Integration с threat intelligence feeds

Intrusion Detection/Prevention:

  • Network-based IDS monitoring traffic
  • Host-based IDS на critical servers
  • Signature-based detection
  • Anomaly-based detection
  • Automated response для clear threats

2.2 Server Hardening

Operating System:

Baseline Configuration:

  • CIS Benchmark compliance
  • Minimal installation (только necessary packages)
  • Disabled unused services
  • Firewall enabled (iptables/nftables)
  • SELinux/AppArmor enforcing mode

Regular Maintenance:

  • Automated security patching
  • Monthly vulnerability scanning
  • Configuration drift detection
  • Kernel hardening parameters
  • Audit subsystem enabled

Docker Security:

Daemon Configuration:

  • Run as non-root user
  • User namespace enabled
  • Seccomp profiles applied
  • AppArmor/SELinux profiles
  • No privileged containers without justification

Image Security:

  • Only trusted registry (Harbor)
  • Image signing verification
  • Vulnerability scanning перед deployment
  • Minimal base images (distroless где possible)
  • No secrets baked в images

Container Runtime:

  • Resource limits enforced (CPU, memory)
  • Read-only root filesystem где possible
  • No new privileges flag
  • Drop unnecessary capabilities
  • Network policy enforcement

2.3 Secrets Management

Types of Secrets:

  • Database passwords
  • API keys и tokens
  • TLS certificates и private keys
  • SSH private keys
  • Encryption keys
  • Service account credentials

Storage Options:

Docker Swarm Secrets:

  • Native encrypted storage
  • Mounted as files в containers
  • Automatic lifecycle management
  • Encryption at rest by default

Advantages:

  • Native integration с Swarm
  • Simple to use
  • No external dependencies
  • Good enough для many use cases

Limitations:

  • No automatic rotation
  • No audit trail built-in
  • Limited access control granularity

HashiCorp Vault (Advanced):

  • Centralized secrets management
  • Dynamic secrets generation
  • Automatic rotation
  • Detailed audit trail
  • Fine-grained access control
  • Encryption as a Service

When to use:

  • Complex secret rotation requirements
  • Need for audit trail
  • Dynamic credentials
  • Compliance requirements
  • Multiple teams/projects

Secret Rotation:

Automated Rotation:

  • Database passwords: Quarterly
  • API tokens: Monthly
  • TLS certificates: Before expiry (automated renewal)
  • SSH keys: Annually или on employee departure

Process:

  • Generate new secret
  • Update all consumers
  • Verify functionality
  • Deprecate old secret
  • Delete old secret после grace period

Emergency Rotation:

  • Suspected compromise
  • Employee termination
  • Accidental exposure
  • Compliance requirement

2.4 Certificate Management

TLS Certificates:

Internal Services:

  • Internal CA (Certificate Authority)
  • Wildcard certificates для *.company.local
  • 2-year validity период
  • Automated renewal 30 days before expiry

External Services (если есть):

  • Let's Encrypt для automatic renewal
  • Commercial CA для OV/EV certificates
  • Shorter validity periods (90 days typical)
  • ACME protocol automation

Certificate Inventory:

  • Tracking всех issued certificates
  • Expiry notifications
  • Automated renewal где possible
  • Manual renewal process для exceptions

mTLS (Mutual TLS):

  • Client certificates для service-to-service
  • Strong authentication without passwords
  • Certificate-based authorization
  • Automatic rotation challenge

3. Управление доступом

3.1 Authentication

Primary Authentication:

LDAP/Active Directory Integration:

  • Centralized user management
  • Single source of truth для identities
  • Automatic provisioning/deprovisioning
  • Group-based access control

Configuration:

  • Secure LDAP (LDAPS) на порт 636
  • Certificate validation
  • Connection pooling для performance
  • Fallback к local admin account

Multi-Factor Authentication (MFA):

Requirement:

  • Mandatory для всех administrative access
  • Mandatory для production access
  • Mandatory для VPN

Methods:

  • Time-based OTP (TOTP) - primary
  • Hardware tokens (YubiKey) - for high-privilege accounts
  • SMS backup codes (не recommended но fallback)

Implementation:

  • TOTP через Google Authenticator, Authy, etc.
  • Challenge при login
  • Remember device for 7 дней (optional)
  • Emergency bypass codes (stored securely)

Session Management:

Timeouts:

  • Idle timeout: 30 минут
  • Absolute timeout: 8 часов
  • Re-authentication для sensitive operations
  • Concurrent session limits

Session Security:

  • Secure cookies (httpOnly, secure, sameSite)
  • Session tokens regularly rotated
  • Logout invalidates immediately
  • Session storage encrypted

3.2 Authorization

Role-Based Access Control (RBAC):

Principle: Users assigned to roles, roles have permissions

Common Roles:

admin:

  • Full system access
  • Create/modify/delete anything
  • Access to all environments
  • Assigned to: DevOps leads, Infrastructure team

developer:

  • Create и modify code
  • Trigger builds
  • View logs и metrics
  • Deploy to dev/staging only
  • Assigned to: Development team

operator:

  • View system status
  • Restart services
  • View logs
  • No code changes
  • Assigned to: Operations team, Support

auditor:

  • Read-only access to everything
  • Cannot modify anything
  • Full audit trail
  • Assigned to: Security team, Compliance, Auditors

manager:

  • View dashboards и reports
  • Read-only
  • Assigned to: Management, Stakeholders

Least Privilege Principle:

  • Users granted minimum необходимых permissions
  • Just-in-time elevation для temporary needs
  • Regular access reviews (quarterly)
  • Automatic revocation after period

Segregation of Duties:

  • Developers cannot approve own code
  • Cannot deploy own changes to production
  • Different person reviews Pull Requests
  • Ops team independent от development

3.3 Service Accounts

Purpose:

  • Automated processes
  • CI/CD pipelines
  • Monitoring agents
  • Integration между systems

Management:

Creation:

  • Documented purpose
  • Approval required
  • Minimal permissions granted
  • Expiry date set

Credentials:

  • Strong auto-generated passwords
  • Stored в secrets management
  • Never shared between services
  • Regular rotation

Monitoring:

  • Usage tracked
  • Anomaly detection
  • Failed authentication alerts
  • Unused account cleanup

Examples:

jenkins-ci:

  • Purpose: CI pipeline execution
  • Permissions: Read Gitea, Push to Harbor, Update Git repos
  • Credential type: API token
  • Rotation: Quarterly

gitops-operator:

  • Purpose: Automated deployment
  • Permissions: Read Git, Manage Swarm via API
  • Credential type: TLS client certificate
  • Rotation: Annually

prometheus-scraper:

  • Purpose: Metrics collection
  • Permissions: Read-only metrics endpoints
  • Credential type: Bearer token
  • Rotation: Semi-annually

4. Защита данных

4.1 Encryption at Rest

Database Encryption:

PostgreSQL TDE (Transparent Data Encryption):

  • Encrypts data files на disk
  • Transparent to applications
  • Minimal performance impact (<5%)
  • Key management через OS или external KMS

Alternative:

  • LUKS (Linux Unified Key Setup) для full disk encryption
  • Encrypt entire volume
  • Key stored separately (не на encrypted volume)
  • Automatic mount с ключом при boot

Git Repository Encryption:

  • Filesystem-level encryption (LUKS)
  • Individual repository encryption не required (Git не содержит sensitive data at rest)
  • Backup encryption обязательно

Docker Image Storage:

  • Harbor storage backend encrypted
  • S3/Object storage с encryption
  • Encryption keys rotated annually

4.2 Encryption in Transit

TLS Everywhere:

Principle: All network communication encrypted

External Communications:

  • HTTPS (TLS 1.3) для web interfaces
  • SSH для Git operations
  • VPN для remote access

Internal Communications:

  • Service-to-service TLS
  • Database connections encrypted
  • Docker overlay network encrypted (IPSec by default в Swarm)

TLS Configuration:

Minimum Version: TLS 1.2 (prefer 1.3)

Cipher Suites (ordered by preference):

  • TLS_AES_128_GCM_SHA256
  • TLS_AES_256_GCM_SHA384
  • TLS_CHACHA20_POLY1305_SHA256
  • TLS_ECDHE_ECDSA_WITH_AES_128_GCM_SHA256
  • TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256

Disable:

  • SSLv2, SSLv3, TLS 1.0, TLS 1.1
  • Weak ciphers (RC4, DES, 3DES)
  • Anonymous ciphers
  • Export ciphers

Certificate Validation:

  • Always validate certificates
  • Pin certificates для critical services
  • OCSP stapling enabled
  • Certificate transparency logs

4.3 Data Classification

Classification Levels:

Public:

  • Non-sensitive information
  • No encryption required (но recommended)
  • No access restrictions
  • Example: Marketing materials, public documentation

Internal:

  • Business information
  • Encryption recommended
  • Access control required
  • Example: Internal docs, non-sensitive metrics

Confidential:

  • Sensitive business information
  • Encryption required
  • Strong access control
  • Audit logging mandatory
  • Example: Financial reports, customer lists, employee data

Restricted:

  • Highly sensitive
  • Encryption required (at rest и in transit)
  • Strict access control
  • Comprehensive audit trail
  • Additional controls (DLP, etc.)
  • Example: Payment card data, authentication credentials, encryption keys

Handling Requirements:

Storage:

  • Public: Any storage
  • Internal: Encrypted storage preferred
  • Confidential: Encrypted storage required
  • Restricted: Encrypted dedicated storage, access logged

Transmission:

  • Public: Any method
  • Internal: Encrypted preferred
  • Confidential: Encrypted required
  • Restricted: Encrypted + authenticated channels only

Retention:

  • Public: Indefinite
  • Internal: Based на business need
  • Confidential: Regulatory requirements + business need
  • Restricted: Regulatory requirements, secure deletion after

4.4 Backup Security

Backup Encryption:

  • All backups encrypted перед storage
  • Encryption keys separate от backups
  • Key escrow procedures для disaster scenarios

Backup Access:

  • Limited to backup administrators
  • MFA required для access
  • All access logged
  • Audit trail для compliance

Backup Testing:

  • Monthly restore tests
  • Verify encryption/decryption works
  • Measure recovery time
  • Document any issues

Backup Retention:

  • Hourly: 48 hours
  • Daily: 30 days
  • Weekly: 12 weeks
  • Monthly: 7 years (compliance requirement)

Off-site Storage:

  • Encrypted backups replicated к off-site location
  • Different geographic region
  • Different administrator accounts
  • Air-gapped где possible

5. Аудит и логирование

5.1 What to Log

Authentication Events:

  • Successful logins (user, source IP, timestamp)
  • Failed login attempts
  • Logout events
  • Password changes
  • MFA challenges и results
  • Session timeouts

Authorization Events:

  • Permission checks (allowed/denied)
  • Role assignments/removals
  • Access to sensitive data
  • Privilege escalation attempts
  • Policy violations

Infrastructure Changes:

  • Server creation/deletion/modification
  • Network configuration changes
  • Firewall rule changes
  • Service deployments
  • Configuration updates
  • Scale up/down events

Application Activity:

  • Critical business transactions
  • Data access (especially PII)
  • Data modifications
  • Data deletions
  • Export operations

Security Events:

  • Vulnerability scans results
  • Intrusion detection alerts
  • Malware detection
  • Certificate expiry warnings
  • Unusual activity patterns

5.2 Log Format и Storage

Structured Logging:

  • JSON format для machine parsing
  • Consistent timestamp format (ISO 8601 UTC)
  • Correlation IDs для tracing
  • Standardized field names

Example:

{
  "timestamp": "2026-01-12T10:30:00Z",
  "level": "INFO",
  "service": "gitea",
  "event": "user.login",
  "user": "john.doe",
  "source_ip": "10.10.10.100",
  "result": "success",
  "correlation_id": "abc-123-def-456"
}

Centralized Storage:

  • All logs forwarded к Loki
  • Long-term storage в compressed format
  • Hot storage: 90 days (immediately searchable)
  • Warm storage: 1 year (slower но available)
  • Cold storage: 7 years (archive, retrieval на request)

Log Integrity:

  • Write-once storage (cannot be modified)
  • Cryptographic hashing для tamper detection
  • Chain of custody documented
  • Periodic integrity verification

5.3 Log Monitoring

Real-time Monitoring:

  • Security events trigger alerts
  • Failed authentication patterns
  • Unusual access patterns
  • Configuration changes
  • Error spikes

Alerting Thresholds:

  • Failed logins: 5 within 5 minutes from same IP
  • Privilege escalation attempts: Any
  • Unauthorized access attempts: Any
  • Critical configuration changes: Any (для review)
  • Service unavailability: Immediate

Alert Routing:

  • Critical security: CISO, Security team, PagerDuty
  • Infrastructure issues: DevOps team, Slack
  • Application errors: Development team, Slack
  • Compliance events: Compliance officer, Email

5.4 Log Retention

Regulatory Requirements:

  • Financial transactions: 7 years minimum
  • Audit logs: 7 years minimum
  • Access logs: 3 years minimum
  • Application logs: 1 year minimum

Our Policy:

  • Security logs: 7 years
  • Audit logs: 7 years
  • Application logs: 1 year
  • Debug logs: 90 days
  • Infrastructure metrics: 1 year

Retention Enforcement:

  • Automated архивация по schedule
  • Encrypted archives
  • Documented chain of custody
  • Secure deletion после retention period

6. Compliance процедуры

6.1 Regular Compliance Activities

Daily:

  • Security monitoring review
  • Failed authentication analysis
  • Critical alert review
  • Backup verification

Weekly:

  • Vulnerability scan review
  • Patch status review
  • Access review для high-privilege accounts
  • Incident response drill

Monthly:

  • Full vulnerability assessment
  • User access review
  • Unused account cleanup
  • Certificate expiry check
  • Disaster recovery test

Quarterly:

  • External vulnerability scan
  • Firewall rule review
  • Policy compliance audit
  • Security training для employees
  • Risk assessment update

Annually:

  • Penetration testing
  • Full security audit
  • DR full drill
  • Policy review и update
  • Compliance certification renewal

6.2 Change Management

Change Types:

Standard Change:

  • Pre-approved, low risk
  • Automated deployment
  • Example: Application deployment через CI/CD

Normal Change:

  • Requires approval
  • Risk assessment
  • Testing required
  • Example: Infrastructure changes, new services

Emergency Change:

  • Immediate action required
  • Reduced approval process
  • Post-implementation review mandatory
  • Example: Security patch, service outage

Change Process:

Request:

  • Document change requirements
  • Identify affected systems
  • Assess risk и impact
  • Plan rollback procedure

Approval:

  • Technical review
  • Security review (для significant changes)
  • CAB (Change Advisory Board) для high-risk
  • Management approval для major changes

Implementation:

  • Follow defined procedure
  • Use automation где possible
  • Verify success
  • Document results

Review:

  • Post-implementation review
  • Lessons learned
  • Update procedures
  • Close change ticket

6.3 Audit Preparation

Continuous Audit Readiness:

Documentation:

  • All policies documented и up-to-date
  • Procedures documented
  • Architecture diagrams current
  • Data flow diagrams maintained
  • Risk assessments current

Evidence Collection:

  • Automated compliance reporting
  • Audit logs readily available
  • Change history в Git
  • Access reviews documented
  • Training records maintained

Pre-Audit Checklist:

  • Review all policies
  • Ensure documentation current
  • Gather evidence для past year
  • Identify any gaps
  • Remediate issues
  • Prepare explanation для exceptions

During Audit:

  • Provide requested information promptly
  • Explain controls и their effectiveness
  • Demonstrate security measures
  • Show evidence compliance
  • Address questions thoroughly

Post-Audit:

  • Review findings
  • Create remediation plan для gaps
  • Implement improvements
  • Update documentation
  • Schedule follow-up

6.4 Compliance Reporting

Regular Reports:

Weekly Security Report:

  • Security incidents
  • Vulnerability scan results
  • Failed login attempts
  • Unusual activity
  • Audience: CISO, Security team

Monthly Compliance Report:

  • Access reviews completed
  • Changes implemented
  • Audit findings status
  • Policy violations
  • Audience: Compliance officer, Management

Quarterly Risk Report:

  • Risk assessment updates
  • New threats identified
  • Mitigation status
  • Risk trend analysis
  • Audience: Board, Executive team

Annual Compliance Statement:

  • Compliance status for all regulations
  • Audit results summary
  • Major incidents и responses
  • Roadmap для next year
  • Audience: Board, Regulators, Auditors

7. Incident Response

7.1 Incident Classification

Severity Levels:

P1 - Critical:

  • Data breach
  • Service completely unavailable
  • Active attack in progress
  • Response: Immediate, 24/7
  • Resolution target: 1 hour

P2 - High:

  • Degraded service
  • Potential security issue
  • Significant performance problem
  • Response: Within 1 hour
  • Resolution target: 4 hours

P3 - Medium:

  • Minor service issues
  • Non-critical security concern
  • Workaround available
  • Response: Within 4 hours
  • Resolution target: 24 hours

P4 - Low:

  • Cosmetic issues
  • Feature requests
  • Questions
  • Response: Within 24 hours
  • Resolution target: Best effort

7.2 Incident Response Process

Phase 1: Detection и Triage

  • Incident detected (automated monitoring или manual report)
  • Initial assessment severity
  • Assign incident commander
  • Form response team
  • Notify stakeholders

Phase 2: Containment

  • Isolate affected systems
  • Prevent spread
  • Preserve evidence
  • Implement temporary fixes
  • Continue monitoring

Phase 3: Investigation

  • Determine root cause
  • Assess scope impact
  • Identify all affected systems
  • Document timeline
  • Collect evidence

Phase 4: Eradication

  • Remove cause
  • Patch vulnerabilities
  • Update security controls
  • Verify threat eliminated

Phase 5: Recovery

  • Restore systems from clean state
  • Verify functionality
  • Monitor for recurrence
  • Gradual return to normal

Phase 6: Lessons Learned

  • Post-mortem meeting
  • Document findings
  • Update procedures
  • Implement improvements
  • Train team

7.3 Incident Response Playbooks

Pre-defined playbooks для common scenarios:

Suspected Breach:

  • Isolate affected systems
  • Capture memory dumps
  • Preserve logs
  • Notify CISO и Legal
  • Begin forensic investigation
  • Consider external expertise
  • Assess notification requirements
  • Document everything

Ransomware:

  • Immediate isolation
  • Do not pay ransom (policy)
  • Assess backup availability
  • Determine extent
  • Notify law enforcement
  • Begin recovery from backups
  • Identify entry vector
  • Remediate vulnerability

DDoS Attack:

  • Activate DDoS mitigation
  • Contact ISP
  • Rate limiting
  • Block source IPs
  • Scale up infrastructure если needed
  • Communication to customers
  • Monitor для end of attack

Insider Threat:

  • Revoke access immediately
  • Preserve evidence
  • Notify HR и Legal
  • Review activity logs
  • Assess data exposure
  • Change credentials
  • Document incident

7.4 Communication Plan

Internal Communication:

Incident Team:

  • Dedicated Slack channel
  • Regular updates
  • Action items tracking
  • Status changes

Management:

  • Initial notification: Immediate для P1/P2
  • Status updates: Hourly для P1, Daily для P2
  • Resolution notification
  • Post-mortem report

Stakeholders:

  • Need-to-know basis
  • Clear, non-technical language
  • Regular updates
  • Next steps

External Communication:

Customers (если impacted):

  • Timely notification
  • Clear explanation
  • Impact assessment
  • Mitigation steps
  • Timeline для resolution
  • Contact для questions

Regulators (если required):

  • Within 72 hours для data breach (GDPR)
  • Detailed incident report
  • Remediation plan
  • Follow-up reports

Media (если necessary):

  • Coordinated через PR team
  • Consistent messaging
  • Factual information только
  • No speculation

Approval:

  • CISO: _______________
  • Compliance Officer: _______________
  • Legal: _______________
  • Date: _______________